Version 1 · Published 2026-09-09
1. Scope and priority
This policy covers paid memberships, events, journeys and shopping. Read the relevant membership, travel or shopping policy as well as the exact order terms. Mandatory consumer rights apply first, followed by any more favourable written promise made for your order. A statement such as “non-refundable” cannot remove rights for defective goods, services not supplied, unlawful charges or another refund required by law.
2. How to request cancellation or a refund
Open your payment or shopping order in your account and submit a cancellation, return or refund request. You can also use Contact us or email the support contact below. State your order number, which items or travellers are affected, the reason and the remedy you want. A clear email or other legally valid notice is sufficient; inability to use our form does not remove a deadline or right. We record the time we receive your notice. You do not have to provide evidence beyond what is reasonably necessary. Tell us promptly about transit damage if possible; a short reporting window does not extinguish statutory rights.
3. Memberships
You may cancel a newly purchased paid membership within 14 calendar days of payment for a full refund as our contractual promise, including if access has started. If local law gives longer or additional rights, those apply. After that period, we do not normally refund an unused part merely because your circumstances change. Refunds remain available where required for our failure to provide the service or another legal reason. Future renewal is optional. Replacing a current plan immediately ends its remaining access only after the replacement is confirmed; the checkout must explain the effect. A confirmed refund ends access paid for by that order and adjusts linked unused promotional rewards, without reducing a mandatory refund.
4. Experiences and journeys
For a voluntary cancellation, only a cancellation charge clearly disclosed in the accepted booking and lawful for that contract may be applied. Any charge must be reasonable and justifiable in light of timing, unrecoverable costs and costs saved or recovered by resale. Ask for the calculation. If the booking did not disclose a cancellation charge, we do not invent one afterwards. A missed departure or no-show may incur the disclosed lawful charge, up to the fare, but recoverable taxes, savings and mandatory rights must still be accounted for. Transfer requests and exceptional circumstances are covered in the travel policy. A supplier's delay in refunding us does not postpone a refund we are legally obliged to make. Where applicable e-commerce rules require reciprocal cancellation charges, we do not impose a cancellation charge on you unless we bear a similar charge for our own unilateral cancellation.
5. Shopping
Eligible goods have our 14-day change-of-mind return option, with the process and exceptions in Returns and refunds. Incorrect, defective, unsafe or misdescribed goods retain their legal remedies irrespective of a change-of-mind exclusion. A cancellation before dispatch is refunded if shipment can reasonably be stopped. If already dispatched, we explain the return route and lawful costs; the dispatch status alone does not remove a withdrawal right.
6. If we cancel, materially change or cannot provide an order
We will notify you and offer the remedies required by law, which may include an acceptable alternative, price reduction, full or partial refund, assistance and compensation. You may reject a material change where the law or your contract permits. Failure to meet a minimum group size is not a reason to retain a payment for an unprovided trip. Any minimum-size cancellation deadline must have been disclosed before booking. We do not automatically substitute store credit.
7. Refund method and timing
Approved refunds are initiated to the original payment method unless you freely agree to another lawful method or the original method cannot receive it. We aim to initiate refunds within 14 calendar days after the entitlement is established, or within any shorter mandatory period. A legally fixed clock, such as withdrawal or package cancellation, takes priority and is not reset by our internal approval. Where the law permits, a goods withdrawal refund may be withheld until return or evidence of return. We identify any lawful deduction and its reason. Your bank's posting time is separate; ask us for the refund reference if delayed. Do not send a new payment to “unlock” a refund.
8. Discounts, rewards and partial orders
Refund calculations use the amount actually paid, with discounts fairly allocated across affected items. Unused rewards earned from a cancelled or refunded qualifying membership may be revoked, and already used rewards may be reviewed for abuse. We do not deduct an unrelated reward penalty from a statutory refund. For a partial return, we explain any lawful adjustment to a disclosed shipping threshold; we do not create a new penalty. Gift or reward credit has no cash value unless the offer or law provides otherwise.
9. Complaints and regional protections
We aim to acknowledge complaints within 48 hours and resolve them within one month; shorter statutory deadlines prevail and complex cases receive progress updates. Consumers in India retain rights under applicable consumer and e-commerce law. EU/EEA and UK consumers retain applicable withdrawal, conformity and package travel rights. Australian consumers retain non-excludable consumer guarantees and the remedies due for major or other failures. Consumers elsewhere retain mandatory local protections. These examples do not restrict rights in other countries. You may approach the relevant consumer authority, dispute body, court or payment provider without first accepting our proposed resolution.
Operator and contacts
Legal operator: S & A Lifecare Private Limited Registered / business address: E 42, Phase 8, Industrial Area, Mohali, India 160071 Country of establishment: India Customer care: me@embrace50.com Grievance contact: Grievance Cell · grievance@embrace50.com · +911724632099 Privacy contact: privacy@embrace50.com Returns: S & A LIFECARE PRIVATE LIMITED E 42, Phase 8, Industrial Area, Mohali, India 160071
Contact us ↗