Version 1 · Published 2026-09-09
1. Where we deliver
Available destinations are those with an enabled shipping service at checkout. Products in one cart must share a currency. An unsupported address cannot proceed to payment. Contact us about other destinations; no quoted service means there is no confirmed delivery commitment. Product import restrictions may also limit availability.
2. Charges and delivery promise
Checkout shows the selected shipping service, fee, any free-shipping threshold and dispatch and delivery estimates in calendar days. These estimates are recorded with your order. Tax is shown separately where configured. We do not imply customs duties are included unless expressly stated. A delivery deadline you agree with us in writing forms part of the contract. If no lawful delivery estimate can be met, we must resolve it with you before accepting the order.
3. Dispatch and tracking
Your account shows fulfilment status and, when available, the carrier and tracking information. A tracking label alone does not mean the goods have been delivered. We remain responsible for delivery as the applicable law requires, including risk of loss until the legally relevant point; we do not automatically transfer all transit risk to you when goods leave us.
4. Delays, failed delivery and loss
We will contact you if a material delay becomes known and give updated information and the choices required by law. Where consent to a delay is required, silence is not treated as unlimited agreement. In US orders subject to the FTC merchandise rule, we follow the promised shipping period or the applicable default period, seek required delay consent and issue required refunds. Elsewhere applicable delivery deadlines and remedies prevail. If an essential agreed date is missed or a reasonable additional period passes, cancellation may be available. Report a missing parcel so we can investigate; a carrier investigation does not suspend a mandatory refund deadline.
5. Address changes and customs
Request changes promptly. We will explain whether a change is possible and any lawful actual additional cost before proceeding. Refusal or failure to collect a parcel is not automatically a forfeiture of all money paid. Customs assessments and member-supplied information are handled fairly, subject to disclosures and local law. Do not pay an unexpected “refund release” fee. Contact us if a carrier message seems suspicious.
6. Damaged or incorrect deliveries
If practical, keep the packaging and photographs to help investigate. You may report without photographs if unavailable; no 24- or 48-hour reporting cutoff removes statutory rights. We arrange the required repair, replacement, refund or other remedy and bear reasonable return costs for our errors or defective goods where required. Use the Returns and refunds page or your order's help form.
Operator and contacts
Legal operator: S & A Lifecare Private Limited Registered / business address: E 42, Phase 8, Industrial Area, Mohali, India 160071 Country of establishment: India Customer care: me@embrace50.com Grievance contact: Grievance Cell · grievance@embrace50.com · +911724632099 Privacy contact: privacy@embrace50.com Returns: S & A LIFECARE PRIVATE LIMITED E 42, Phase 8, Industrial Area, Mohali, India 160071
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