Version 1 · Published 2026-09-09
1. The booking you buy
Review the itinerary, destination, local start and end dates, departure time, accommodation basis, organiser and providers, meals, transport, activities, group size, minimum age, accessibility, inclusions, exclusions, visa information, insurance requirements and cancellation terms. Only specifically included services form part of the price. Do not book non-refundable onward arrangements in reliance on an unconfirmed departure. We must identify our role as organiser, retailer or agent accurately; calling a package an “experience” does not remove package-travel protections.
2. Participation and information
The lead member must provide accurate traveller details and permission to share companion information for arranging the trip. Each traveller remains responsible for valid documents and compliance with lawful destination entry requirements, with information or assistance from us where required. Tell the team about essential accessibility or support needs before booking so suitability can be assessed. Do not put sensitive medical information in public fields. Age alone is not evidence of fitness or unfitness. Activities may have objective participation requirements, disclosed in advance; reasonable accommodations and anti-discrimination obligations remain.
3. Health, safety and insurance
Follow lawful safety instructions and local rules. Discuss individual medical concerns with an appropriate professional. Travel insurance may help with illness, cancellation, medical treatment and repatriation; arrange suitable cover where required by the booking, and check exclusions. Insurance is not a substitute for our own liability or statutory organiser duties. Optional activities must be identified and separately agreed; no traveller must join an activity beyond their ability.
4. Member cancellations and transfers
Notify us promptly with the booking reference and affected travellers. Any cancellation charge is the specific charge disclosed before booking, subject to the cancellation and refund policy and mandatory law. We will explain a requested calculation, taking account of savings and resale. No additional cancellation schedule is introduced after payment. A transfer to an eligible substitute is considered where possible and must be permitted where applicable package law requires it. Only lawful, reasonable actual transfer costs may be charged, disclosed before you agree.
5. Changes and cancellation by us
Minor operational adjustments may be necessary, but a material change is communicated with the options and decision deadline required by law. No price increase is taken without a lawful contractual basis and the notice, cancellation rights and limits the law requires. If we cancel before departure, we refund the unprovided booking and provide any other legally required remedy. Minimum-group provisions apply only if disclosed before booking with the relevant notice deadline. Cancellation due to an unavoidable event does not itself permit us to keep your money.
6. Exceptional circumstances and problems during the trip
Where applicable law entitles you to cancel without a termination fee because unavoidable extraordinary circumstances significantly affect the destination or transport, that right applies. We provide legally required assistance during travel. Report problems to the stated trip contact so they can be addressed; failure to complain immediately does not automatically forfeit a legal remedy. If a service is not provided as promised, remedies may include correction, suitable alternatives without extra cost, reduction, refund, assistance, repatriation or compensation as legally required.
7. Package travel and regional rights
Where EU/EEA or UK package-travel rules apply, the organiser is responsible for performance of the package, even if suppliers perform services. Required pre-contract information, standard information forms, insolvency protection and assistance must be supplied; these terms are not evidence that a particular protection or insurer is in place. Ask for the named protection provider and contact details before paying. The applicable rules on transfers, termination and exceptional circumstances prevail. Where Directive (EU) 2015/2302 applies, refunds following pre-departure termination under Article 12 are due without undue delay and no later than 14 days after termination; a shorter or more favourable mandatory rule prevails. Comparable mandatory protections elsewhere remain intact.
8. Conduct and liability
Respect other travellers, hosts, local communities and property. Serious unsafe or unlawful behaviour may lead to proportionate removal with reasons, assistance where required and a fair assessment of charges and refunds. Our Terms of use do not exclude non-excludable injury, negligence, fraud or organiser liability. Traveller responsibility for personal conduct does not waive claims for our own breach. Use Contact us before departure or the trip contact supplied with the confirmed journey for urgent arrangements; use local emergency services for immediate danger.
Operator and contacts
Legal operator: S & A Lifecare Private Limited Registered / business address: E 42, Phase 8, Industrial Area, Mohali, India 160071 Country of establishment: India Customer care: me@embrace50.com Grievance contact: Grievance Cell · grievance@embrace50.com · +911724632099 Privacy contact: privacy@embrace50.com Returns: S & A LIFECARE PRIVATE LIMITED E 42, Phase 8, Industrial Area, Mohali, India 160071
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